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COVID-19 update

Please be aware that our office is currently not open to visitors.  Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

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January 2020: The following information is shared to prepare for implementation in summer 2020

Whistleblowing procedure

The procedure and when to use it

Nobody should be treated unfairly as a result of raising a concern, having a whistleblowing allegation made against them, or co-operating with any investigation.  If staff are victimised as a result of being involved in a whistleblowing case, this must be treated as a disciplinary matter.

The procedure for raising concerns aims to provide a quick, simple and streamlined process for making sure concerns are dealt with early and locally by capable, well-trained staff.  It also includes actions to make sure people who raise a concern receive any support they may need, so that the process allows people to share information safely.

All concerns are important to the organisation, and must be acted on to provide safe and effective care and treatment.

Confidentiality refers to the requirement not to disclose information about the person raising a concern, unless the law says that it can or must be disclosed.  This includes anyone else involved in the process, such as other witnesses.  

Anonymity refers to a situation when nobody knows the identity of the member of staff who raised the concern.

Every concern should be considered fully and properly, whatever others may say about why it has been raised.  However, if a full investigation reveals that a concern was knowingly based on inaccurate information in order to create difficulties for a colleague, the organisation should take appropriate disciplinary action against the person who raised the concern.

The two-stage procedure

The two-stage procedure for raising concerns aims to provide a quick, simple and streamlined process for making sure concerns are dealt with early and locally by capable, well-trained staff.  It also includes actions to make sure people who raise a concern receive any support they may need, so that the process allows people to share information safely.


What happens at each stage of the procedure?


Updated: January 17, 2020