New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r  

For NHS organisations

All NHS organisations and providers in Scotland are required to follow the National Whistleblowing Principles and Standards. 

The Principles and Standards explain what is expected of NHS organisations and contractors about their handling of whistleblowing concerns.

The sector information includes specific guidance for primary care, health and social care partnerships, students and volunteers.

Our training, guidance and resources offer supporting information on handling concerns.

Updated: January 23, 2024