Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r  

Whistleblower FAQs

Complaints and concerns – the terminology we use

An issue that is being raised with an NHS organisation in line with the National Whistleblowing Standards is referred to as a whistleblowing concern. However, when that concern is brought to the Independent National Whistleblowing Officer, we refer to this as a complaint – it is a complaint about the way the NHS organisation has handled the concern. This terminology is in line with our legislation.

Updated: January 23, 2024