Investigation Survey: Have Your Say!

We are reviewing our approach to heads of complaint, and we would welcome your feedback. You can find further information about the changes we are considering and share your feedback by accessing the survey: INWO survey - Heads of complaint. The survey should take no more than 10 minutes to complete and will be open until Wednesday 15 October.

Case studies

Categories Excerpt Date
  • Moving from business as usual into the Standards
 A cleaner within a hospital has noticed that new cleaning chemicals for the hospital have come in without appropriate… January 2020
  • Handling a concern directly at Stage 2 due to timescales
  • Health and social care setting
  • Using the confidential contact
  • Where business as usual has not worked
  • ‘Masking’ an investigation
 A physiotherapist working in a rehab service notices issues with social work assessments for their clients… January 2020
  • Concern involving HR
  • Health and social care setting
  • Using the confidential contact
  • Where business as usual has not worked
 A social care worker in an integrated health and social care team raises concerns that staff from across the service are… January 2020
  • Concern involving fraud
  • Concern within a small organisation
  • Primary care concern involving the board
 A practice nurse becomes aware that a district nurse is claiming for over-time from the board for hours they are not… January 2020
  • Concern involving agency staff
  • Serious concern requiring Stage 2 investigation
 A bank nurse on a care of the elderly ward raised concerns with the bank about the treatment and neglect of patients… January 2020
  • Concern moving from Stage 1 to Stage 2
  • Serious concern requiring Stage 2 investigation
  • Staff feeling vulnerable
 An experienced hospital administrator was working in a team of ten, which had significant staff turnover and had to… January 2020
  • Potentially malicious concern
 A manager is approached by a nurse who says that they would like to initiate the whistleblowing procedure for concerns… January 2020
  • Concern involving a contractor
  • Serious concern requiring Stage 2 investigation
  • Staff feeling vulnerable
  • Using the confidential contact
 A lab technician for a national NHS contract is concerned that there is a problem with the blood tests their company… January 2020
  • Concern involving a contractor
  • Health and social care setting
  • Where business as usual has not worked
 A health care assistant in a day centre for older people is concerned that one of their regular visitors is not… January 2020
  • Concern within a small organisation
  • Primary care concern involving the board
  • Where business as usual has not worked
 A physiotherapist that works regularly in a health centre has concerns that confidential information is not being stored… January 2020