Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r  

Case studies

Categories Excerpt Date
  • Potentially malicious concern
 A manager is approached by a nurse who says that they would like to initiate the whistleblowing procedure for concerns… January 2020
  • Concern involving a contractor
  • Serious concern requiring Stage 2 investigation
  • Staff feeling vulnerable
  • Using the confidential contact
 A lab technician for a national NHS contract is concerned that there is a problem with the blood tests their company… January 2020
  • Concern involving a contractor
  • Health and social care setting
  • Where business as usual has not worked
 A health care assistant in a day centre for older people is concerned that one of their regular visitors is not… January 2020
  • Concern within a small organisation
  • Primary care concern involving the board
  • Where business as usual has not worked
 A physiotherapist that works regularly in a health centre has concerns that confidential information is not being stored… January 2020
  • Concern involving a contractor
  • Concern involving fraud
  • Serious concern requiring Stage 2 investigation
 A care assistant working in a surgical ward noticed that the cleaners attended to clean the bathroom off a small ward… January 2020
  • Concern involving agency staff
  • Concern involving fraud
  • Concern within a small organisation
  • Where business as usual has not worked
 A locum pharmacist worked for two weeks at a community pharmacy… January 2020
  • Moving from business as usual into the Standards
  • Staff feeling vulnerable
  • Where business as usual has not worked
 A support worker regularly attends multi-disciplinary team meetings regarding the care of a patient who they have day-to… January 2020
  • Concern about senior management
  • Concern involving fraud
  • Serious concern requiring Stage 2 investigation
 A secretary for a director of a board is concerned that the director has submitted multiple fraudulent expense claims… January 2020
  • Concern involving a volunteer
  • Concern involving HR
  • Serious concern requiring Stage 2 investigation
 A volunteer in a children’s ward comes in to read to the children once a week… January 2020
  • Advice from INWO
  • Concern within a small organisation
  • Primary care concern involving the board
  • Using the confidential contact
 A dental nurse has concerns that equipment at the surgery isn’t being serviced and maintained appropriately… January 2020