×

COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries.  Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

×

January 2020: The following information is shared to prepare for implementation in summer 2020

Case studies

Categories Excerpt Date
  • Concern involving agency staff
  • Concern involving fraud
  • Concern within a small organisation
  • Where business as usual has not worked
A locum pharmacist worked for two weeks at a community pharmacy… January 2020
  • Moving from business as usual into the Standards
  • Staff feeling vulnerable
  • Where business as usual has not worked
A support worker regularly attends multi-disciplinary team meetings regarding the care of a patient who they have day-to… January 2020
  • Concern about senior management
  • Concern involving fraud
  • Serious concern requiring Stage 2 investigation
A secretary for a director of a board is concerned that the director has submitted multiple fraudulent expense claims… January 2020
  • Concern involving a volunteer
  • Concern involving HR
  • Serious concern requiring Stage 2 investigation
A volunteer in a children’s ward comes in to read to the children once a week… January 2020
  • Advice from INWO
  • Concern within a small organisation
  • Primary care concern involving the board
  • Using the confidential contact
A dental nurse has concerns that equipment at the surgery isn’t being serviced and maintained appropriately… January 2020
  • Concern involving a contractor
  • Concern within a small organisation
  • Handling a concern directly at Stage 2 due to timescales
  • Moving from business as usual into the Standards
A part-time dental nurse in a dental practice with four dentists feels they are being bullied into working longer hours… January 2020
  • Concern involving HR
  • Serious concern requiring Stage 2 investigation
  • Where business as usual has not worked
A junior doctor felt over-worked, and when this had been going on for several months, they did not feel safe to sustain… January 2020
  • Moving from business as usual into the Standards
A cleaner within a hospital has noticed that new cleaning chemicals for the hospital have come in without appropriate… January 2020
  • Handling a concern directly at Stage 2 due to timescales
  • Health and social care setting
  • Using the confidential contact
  • Where business as usual has not worked
  • ‘Masking’ an investigation
A physiotherapist working in a rehab service notices issues with social work assessments for their clients… January 2020
  • Concern involving HR
  • Health and social care setting
  • Using the confidential contact
  • Where business as usual has not worked
A social care worker in an integrated health and social care team raises concerns that staff from across the service are… January 2020