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Festive closure

We will close on Tuesday 24 December 2024 and reopen Friday 3 January 2025. You can still submit complaints through our online form, but we will not respond until we reopen.

Please note our phone line will close earlier at 1pm on Monday 23 December 2024.

Case studies

Categories	Excerpt	Date
Moving from business as usual into the Standards Staff feeling vulnerable Where business as usual has not worked	A support worker regularly attends multi-disciplinary team meetings regarding the care of a patient who they have day-to…	January 2020
Concern about senior management Concern involving fraud Serious concern requiring Stage 2 investigation	A secretary for a director of a board is concerned that the director has submitted multiple fraudulent expense claims…	January 2020
Concern involving a volunteer Concern involving HR Serious concern requiring Stage 2 investigation	A volunteer in a children’s ward comes in to read to the children once a week…	January 2020
Advice from INWO Concern within a small organisation Primary care concern involving the board Using the confidential contact	A dental nurse has concerns that equipment at the surgery isn’t being serviced and maintained appropriately…	January 2020
Concern involving a contractor Concern within a small organisation Handling a concern directly at Stage 2 due to timescales Moving from business as usual into the Standards	A part-time dental nurse in a dental practice with four dentists feels they are being bullied into working longer hours…	January 2020
Concern involving HR Serious concern requiring Stage 2 investigation Where business as usual has not worked	A junior doctor felt over-worked, and when this had been going on for several months, they did not feel safe to sustain…	January 2020
Moving from business as usual into the Standards	A cleaner within a hospital has noticed that new cleaning chemicals for the hospital have come in without appropriate…	January 2020
Handling a concern directly at Stage 2 due to timescales Health and social care setting Using the confidential contact Where business as usual has not worked ‘Masking’ an investigation	A physiotherapist working in a rehab service notices issues with social work assessments for their clients…	January 2020
Concern involving HR Health and social care setting Using the confidential contact Where business as usual has not worked	A social care worker in an integrated health and social care team raises concerns that staff from across the service are…	January 2020
Concern involving fraud Concern within a small organisation Primary care concern involving the board	A practice nurse becomes aware that a district nurse is claiming for over-time from the board for hours they are not…	January 2020