New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Case studies
Categories | Excerpt | Date |
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A manager is approached by a nurse who says that they would like to initiate the whistleblowing procedure for concerns… | January 2020 |
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A lab technician for a national NHS contract is concerned that there is a problem with the blood tests their company… | January 2020 |
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A health care assistant in a day centre for older people is concerned that one of their regular visitors is not… | January 2020 |
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A physiotherapist that works regularly in a health centre has concerns that confidential information is not being stored… | January 2020 |
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A care assistant working in a surgical ward noticed that the cleaners attended to clean the bathroom off a small ward… | January 2020 |
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A locum pharmacist worked for two weeks at a community pharmacy… | January 2020 |
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A support worker regularly attends multi-disciplinary team meetings regarding the care of a patient who they have day-to… | January 2020 |
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A secretary for a director of a board is concerned that the director has submitted multiple fraudulent expense claims… | January 2020 |
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A volunteer in a children’s ward comes in to read to the children once a week… | January 2020 |
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A dental nurse has concerns that equipment at the surgery isn’t being serviced and maintained appropriately… | January 2020 |