Bank holiday closure

Our office will be closed Monday 4 May 2026 for the Early May bank holiday.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Case studies

Categories Excerpt Date
  • Resolving an issue through business as usual
 A laboratory technician notices that some of the samples coming from a ward have labels that have not been completed… January 2020
  • Concern involving a student
  • Moving from business as usual into the Standards
 A student nurse notices that some of the medicines in the ward fridge are out of date… January 2020
  • Moving from business as usual into the Standards
  • Where business as usual has not worked
 A nurse was concerned about inadequate staffing levels in the ward… January 2020