Festive closure 

We will close on Tuesday 24 December 2024 and reopen Friday 3 January 2025. You can still submit complaints through our online form, but we will not respond until we reopen.

Please note our phone line will close earlier at 1pm on Monday 23 December 2024.

Case studies

Categories Excerpt Date
  • Moving from business as usual into the Standards
  • Staff feeling vulnerable
 A junior doctor notices that a consultant does not wash their hands between patients… January 2020
  • Resolving an issue through business as usual
 A laboratory technician notices that some of the samples coming from a ward have labels that have not been completed… January 2020
  • Concern involving a student
  • Moving from business as usual into the Standards
 A student nurse notices that some of the medicines in the ward fridge are out of date… January 2020