.cookie-banner { display: none; }

Bank holiday closure

Our office will be closed Monday 4 May 2026 for the Early May bank holiday.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Case studies

Categories	Excerpt	Date
Concern involving a contractor Concern involving fraud Serious concern requiring Stage 2 investigation	A care assistant working in a surgical ward noticed that the cleaners attended to clean the bathroom off a small ward…	January 2020
Concern involving agency staff Concern involving fraud Concern within a small organisation Where business as usual has not worked	A locum pharmacist worked for two weeks at a community pharmacy…	January 2020
Moving from business as usual into the Standards Staff feeling vulnerable Where business as usual has not worked	A support worker regularly attends multi-disciplinary team meetings regarding the care of a patient who they have day-to…	January 2020
Concern about senior management Concern involving fraud Serious concern requiring Stage 2 investigation	A secretary for a director of a board is concerned that the director has submitted multiple fraudulent expense claims…	January 2020
Concern involving a volunteer Concern involving HR Serious concern requiring Stage 2 investigation	A volunteer in a children’s ward comes in to read to the children once a week…	January 2020
Advice from INWO Concern within a small organisation Primary care concern involving the board Using the confidential contact	A dental nurse has concerns that equipment at the surgery isn’t being serviced and maintained appropriately…	January 2020
Concern involving a contractor Concern within a small organisation Handling a concern directly at Stage 2 due to timescales Moving from business as usual into the Standards	A part-time dental nurse in a dental practice with four dentists feels they are being bullied into working longer hours…	January 2020
Concern involving HR Serious concern requiring Stage 2 investigation Where business as usual has not worked	A junior doctor felt over-worked, and when this had been going on for several months, they did not feel safe to sustain…	January 2020
Resolving an issue through business as usual	A GP practice manager notices that the record for monitoring the medication in the fridge has not been kept up-to-date…	January 2020
Moving from business as usual into the Standards Staff feeling vulnerable	A junior doctor notices that a consultant does not wash their hands between patients…	January 2020