Easter closure

Our office will be closed Friday 3 April to Monday 6 April for the Easter break.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Case studies

Categories Excerpt Date
  • Moving from business as usual into the Standards
  • Staff feeling vulnerable
  • Where business as usual has not worked
 A support worker regularly attends multi-disciplinary team meetings regarding the care of a patient who they have day-to… January 2020
  • Concern about senior management
  • Concern involving fraud
  • Serious concern requiring Stage 2 investigation
 A secretary for a director of a board is concerned that the director has submitted multiple fraudulent expense claims… January 2020
  • Concern involving a volunteer
  • Concern involving HR
  • Serious concern requiring Stage 2 investigation
 A volunteer in a children’s ward comes in to read to the children once a week… January 2020
  • Advice from INWO
  • Concern within a small organisation
  • Primary care concern involving the board
  • Using the confidential contact
 A dental nurse has concerns that equipment at the surgery isn’t being serviced and maintained appropriately… January 2020
  • Concern involving a contractor
  • Concern within a small organisation
  • Handling a concern directly at Stage 2 due to timescales
  • Moving from business as usual into the Standards
 A part-time dental nurse in a dental practice with four dentists feels they are being bullied into working longer hours… January 2020
  • Concern involving HR
  • Serious concern requiring Stage 2 investigation
  • Where business as usual has not worked
 A junior doctor felt over-worked, and when this had been going on for several months, they did not feel safe to sustain… January 2020
  • Moving from business as usual into the Standards
 A cleaner within a hospital has noticed that new cleaning chemicals for the hospital have come in without appropriate… January 2020
  • Handling a concern directly at Stage 2 due to timescales
  • Health and social care setting
  • Using the confidential contact
  • Where business as usual has not worked
  • ‘Masking’ an investigation
 A physiotherapist working in a rehab service notices issues with social work assessments for their clients… January 2020
  • Resolving an issue through business as usual
 A laboratory technician notices that some of the samples coming from a ward have labels that have not been completed… January 2020
  • Concern involving a student
  • Moving from business as usual into the Standards
 A student nurse notices that some of the medicines in the ward fridge are out of date… January 2020