Festive closure 

We will close on Tuesday 24 December 2024 and reopen Friday 3 January 2025. You can still submit complaints through our online form, but we will not respond until we reopen.

Please note our phone line will close earlier at 1pm on Monday 23 December 2024.

Case studies

Categories Excerpt Date
  • Concern involving HR
  • Serious concern requiring Stage 2 investigation
  • Where business as usual has not worked
A junior doctor felt over-worked, and when this had been going on for several months, they did not feel safe to sustain… January 2020
  • Moving from business as usual into the Standards
A cleaner within a hospital has noticed that new cleaning chemicals for the hospital have come in without appropriate… January 2020
  • Handling a concern directly at Stage 2 due to timescales
  • Health and social care setting
  • Using the confidential contact
  • Where business as usual has not worked
  • ‘Masking’ an investigation
A physiotherapist working in a rehab service notices issues with social work assessments for their clients… January 2020
  • Concern involving HR
  • Health and social care setting
  • Using the confidential contact
  • Where business as usual has not worked
A social care worker in an integrated health and social care team raises concerns that staff from across the service are… January 2020
  • Concern involving fraud
  • Concern within a small organisation
  • Primary care concern involving the board
A practice nurse becomes aware that a district nurse is claiming for over-time from the board for hours they are not… January 2020
  • Concern involving agency staff
  • Serious concern requiring Stage 2 investigation
A bank nurse on a care of the elderly ward raised concerns with the bank about the treatment and neglect of patients… January 2020
  • Concern moving from Stage 1 to Stage 2
  • Serious concern requiring Stage 2 investigation
  • Staff feeling vulnerable
An experienced hospital administrator was working in a team of ten, which had significant staff turnover and had to… January 2020
  • Potentially malicious concern
A manager is approached by a nurse who says that they would like to initiate the whistleblowing procedure for concerns… January 2020
  • Moving from business as usual into the Standards
  • Where business as usual has not worked
A nurse was concerned about inadequate staffing levels in the ward… January 2020
  • Resolving an issue through business as usual
A GP practice manager notices that the record for monitoring the medication in the fridge has not been kept up-to-date… January 2020