The INWO advice line is a free, independent and confidential national phone service for whistleblowing across NHS Scotland. Our team will give information that is reliable and up-to-date to help staff across the NHS access the advice and support they need.
All NHS Scotland health boards have whistleblowing policies in place to help staff raise concerns. Anyone that provides an NHS service can use the INWO advice line to get advice on their options for raising a concern and general information on support and signposting.
For NHS organisations
In addition to complaints, the INWO has a leadership role providing support and guidance to NHS organisations, focusing on appropriate early resolution, and good practice in whistleblowing handling, recording, reporting, learning and improvement.
The INWO advice line is available to assist organisations who are seeking advice or information on implementing the National Whistleblowing Standards.
NHS staff responding to concerns can get casework related advice and support from the SPSO’s Complaints Standards Officers. The team can be contacted on 0131 240 2978 or by email at CSA@spso.gov.scot. Please note these contacts are not for whistleblowers (please use contact details below).
You can contact the INWO advice line on Freephone 0800 008 6112 or via e-mail INWO@spso.gov.scot.
Please note, the phone line will be open from 9am-1pm on Mondays, Wednesdays and Fridays, and from 12pm-4pm on Tuesdays and Thursdays.