Investigation Survey: Have Your Say!

We are reviewing our approach to heads of complaint, and we would welcome your feedback. You can find further information about the changes we are considering and share your feedback by accessing the survey: INWO survey - Heads of complaint. The survey should take no more than 10 minutes to complete and will be open until Wednesday 15 October.

Training materials for Confidential Contacts

We have developed a number of case studies to be used as an induction or skills refresh for a group of Confidential Contacts. Each case study pack contains facilitator's notes as well as an accompanying powerpoint presentation and session handouts.

Updated: January 23, 2024