New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r  

Training materials for Confidential Contacts

We have developed a number of case studies to be used as an induction or skills refresh for a group of Confidential Contacts. Each case study pack contains facilitator's notes as well as an accompanying powerpoint presentation and session handouts.

Updated: January 23, 2024