Key figures
- 133 complaints received
- 140 complaints closed
- 60% of complaints were premature
- 20 complaints were closed at investigation
- 80% were fully or partially upheld
Annual complaints statistics can be downloaded from the files below.
2024-25 Complaints Statistics
- INWO complaints statistics 2024-25 (Excel, 59KB)
- INWO complaints statistics 2024-25 (PDF, 98KB)
- Tab 1: Received by authority
- Tab 2: Closed by authority
- Tab 3: Closed by subject and outcome
- Tab 4: Closed by authority and outcome