Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close as normal at 1pm on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Statistics 2024-25


 Key figures

  • 133 complaints received
  • 140 complaints closed
  • 60% of complaints were premature
  • 20 complaints were closed at investigation
  • 80% were fully or partially upheld 

Annual complaints statistics can be downloaded from the files below. 

2024-25 Complaints Statistics

Updated: June 23, 2025