New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r  

About the Independent National Whistleblowing Officer

The Scottish Public Services Ombudsman has taken up the role of the Independent National Whistleblowing Officer (INWO). The aim of the role is to make sure everyone delivering NHS services in Scotland is able to speak out to raise concerns, ultimately contributing to ensuring that the NHS in Scotland is as well run as possible.

The INWO developed a set of National Whistleblowing Standards that set out the high level principles and a detailed procedure for investigating concerns.

Find out more via the menu links on the right.

Updated: January 23, 2024