2024-25 Complaints Statistics Published

We have published our complaints statistics for 2024-25. This includes a breakdown by subject and authority. 

Although our service began in 2021–22, this is the first year we have published this level of detail as we are now in a position to share INWO data more openly.

Highlights include:

  • 133 complaints received
  • 140 complaints closed
  • 60% of complaints were premature
  • 20 complaints were closed at investigation
  • 80% were fully or partially upheld 

See our full statistics for 2024-25

Updated: July 2, 2025