Investigation Survey: Have Your Say!

We are reviewing our approach to heads of complaint, and we would welcome your feedback. You can find further information about the changes we are considering and share your feedback by accessing the survey: INWO survey - Heads of complaint. The survey should take no more than 10 minutes to complete and will be open until Wednesday 15 October.

2024-25 Complaints Statistics Published

We have published our complaints statistics for 2024-25. This includes a breakdown by subject and authority. 

Although our service began in 2021–22, this is the first year we have published this level of detail as we are now in a position to share INWO data more openly.

Highlights include:

  • 133 complaints received
  • 140 complaints closed
  • 60% of complaints were premature
  • 20 complaints were closed at investigation
  • 80% were fully or partially upheld 

See our full statistics for 2024-25

Updated: July 2, 2025