Case study

  • Date:
  • Category:
    Moving from business as usual into the Standards
    Staff feeling vulnerable
    Where business as usual has not worked


A support worker regularly attends multi-disciplinary team meetings regarding the care of a patient who they have day-to-day contact with.  They are concerned that the patient doesn’t appear to be receiving the type of care required by their care plan.

The support worker has mentioned it several times to senior clinicians and was informed that it would be looked into, but they have not seen any change in the situation.  They do not want to push the matter as they do not feel that they can make demands of senior clinicians.

The support worker decides to approach their organisation's confidential contact for advice.  Following a discussion of the situation, they choose to pursue this concern through the whistleblowing procedure.  The confidential contact logs the concern at stage 1 of the procedure and passes on information about it to a senior clinician.

The senior clinician reviews the care plan and care given.  They note some occurrences where the care plan has not been met, and respond by acknowledging this and setting out how they propose to ensure this does not happen again.

The confidential contact provides this response to the support worker, and makes sure they are aware that they can escalate this to stage 2 of the procedure if they do not think that this concern has been resolved.

Updated: January 9, 2020