New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r  

Findings from NHS Boards’ annual whistleblowing reporting 2023—24

The INWO has published a report outlining an overview of findings from Boards’ third year (2023 – 24) of annual reporting on concerns raised under the whistleblowing standards. For the first time, this report includes a breakdown of the number of concerns received by Boards. 

Some headlines from the report include: 

  • Reports from 22 Health Boards
  • Boards reported a total of 73 whistleblowing concerns received in 2023 – 24, a 21% decrease from 2022 – 23
  • The percentage of concerns upheld or partially upheld has increased since 2022 – 23

Updated: March 12, 2025