Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Case studies

Categories Excerpt Date
  • Moving from business as usual into the Standards
  • Staff feeling vulnerable
 A junior doctor notices that a consultant does not wash their hands between patients… January 2020
  • Resolving an issue through business as usual
 A laboratory technician notices that some of the samples coming from a ward have labels that have not been completed… January 2020
  • Concern involving a student
  • Moving from business as usual into the Standards
 A student nurse notices that some of the medicines in the ward fridge are out of date… January 2020