Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close as normal at 1pm on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Case studies

Categories Excerpt Date
  • Resolving an issue through business as usual
 A GP practice manager notices that the record for monitoring the medication in the fridge has not been kept up-to-date… January 2020
  • Moving from business as usual into the Standards
  • Staff feeling vulnerable
 A junior doctor notices that a consultant does not wash their hands between patients… January 2020
  • Resolving an issue through business as usual
 A laboratory technician notices that some of the samples coming from a ward have labels that have not been completed… January 2020