Easter closure

Our office will be closed Friday 3 April to Monday 6 April for the Easter break.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Case studies

Categories Excerpt Date
  • Resolving an issue through business as usual
 A GP practice manager notices that the record for monitoring the medication in the fridge has not been kept up-to-date… January 2020
  • Moving from business as usual into the Standards
  • Staff feeling vulnerable
 A junior doctor notices that a consultant does not wash their hands between patients… January 2020
  • Resolving an issue through business as usual
 A laboratory technician notices that some of the samples coming from a ward have labels that have not been completed… January 2020