Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Case studies

Categories Excerpt Date
  • Moving from business as usual into the Standards
  • Where business as usual has not worked
 A nurse was concerned about inadequate staffing levels in the ward… January 2020
  • Resolving an issue through business as usual
 A GP practice manager notices that the record for monitoring the medication in the fridge has not been kept up-to-date… January 2020
  • Moving from business as usual into the Standards
  • Staff feeling vulnerable
 A junior doctor notices that a consultant does not wash their hands between patients… January 2020