.cookie-banner { display: none; }

Office closure

Our office will be closed for the September weekend on Monday 15 September 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Case studies

Categories	Excerpt	Date
Concern involving a contractor Concern within a small organisation Handling a concern directly at Stage 2 due to timescales Moving from business as usual into the Standards	A part-time dental nurse in a dental practice with four dentists feels they are being bullied into working longer hours…	January 2020
Concern involving HR Serious concern requiring Stage 2 investigation Where business as usual has not worked	A junior doctor felt over-worked, and when this had been going on for several months, they did not feel safe to sustain…	January 2020
Moving from business as usual into the Standards	A cleaner within a hospital has noticed that new cleaning chemicals for the hospital have come in without appropriate…	January 2020
Handling a concern directly at Stage 2 due to timescales Health and social care setting Using the confidential contact Where business as usual has not worked ‘Masking’ an investigation	A physiotherapist working in a rehab service notices issues with social work assessments for their clients…	January 2020
Concern involving HR Health and social care setting Using the confidential contact Where business as usual has not worked	A social care worker in an integrated health and social care team raises concerns that staff from across the service are…	January 2020
Concern involving fraud Concern within a small organisation Primary care concern involving the board	A practice nurse becomes aware that a district nurse is claiming for over-time from the board for hours they are not…	January 2020
Concern involving agency staff Serious concern requiring Stage 2 investigation	A bank nurse on a care of the elderly ward raised concerns with the bank about the treatment and neglect of patients…	January 2020
Concern moving from Stage 1 to Stage 2 Serious concern requiring Stage 2 investigation Staff feeling vulnerable	An experienced hospital administrator was working in a team of ten, which had significant staff turnover and had to…	January 2020
Resolving an issue through business as usual	A laboratory technician notices that some of the samples coming from a ward have labels that have not been completed…	January 2020
Concern involving a student Moving from business as usual into the Standards	A student nurse notices that some of the medicines in the ward fridge are out of date…	January 2020