Investigation Survey: Have Your Say!

We are reviewing our approach to heads of complaint, and we would welcome your feedback. You can find further information about the changes we are considering and share your feedback by accessing the survey: INWO survey - Heads of complaint. The survey should take no more than 10 minutes to complete and will be open until Wednesday 15 October.

Case studies

Categories Excerpt Date
  • Concern involving a contractor
  • Concern within a small organisation
  • Handling a concern directly at Stage 2 due to timescales
  • Moving from business as usual into the Standards
 A part-time dental nurse in a dental practice with four dentists feels they are being bullied into working longer hours… January 2020
  • Concern involving HR
  • Serious concern requiring Stage 2 investigation
  • Where business as usual has not worked
 A junior doctor felt over-worked, and when this had been going on for several months, they did not feel safe to sustain… January 2020
  • Moving from business as usual into the Standards
 A cleaner within a hospital has noticed that new cleaning chemicals for the hospital have come in without appropriate… January 2020
  • Handling a concern directly at Stage 2 due to timescales
  • Health and social care setting
  • Using the confidential contact
  • Where business as usual has not worked
  • ‘Masking’ an investigation
 A physiotherapist working in a rehab service notices issues with social work assessments for their clients… January 2020
  • Concern involving HR
  • Health and social care setting
  • Using the confidential contact
  • Where business as usual has not worked
 A social care worker in an integrated health and social care team raises concerns that staff from across the service are… January 2020
  • Concern involving fraud
  • Concern within a small organisation
  • Primary care concern involving the board
 A practice nurse becomes aware that a district nurse is claiming for over-time from the board for hours they are not… January 2020
  • Concern involving agency staff
  • Serious concern requiring Stage 2 investigation
 A bank nurse on a care of the elderly ward raised concerns with the bank about the treatment and neglect of patients… January 2020
  • Concern moving from Stage 1 to Stage 2
  • Serious concern requiring Stage 2 investigation
  • Staff feeling vulnerable
 An experienced hospital administrator was working in a team of ten, which had significant staff turnover and had to… January 2020
  • Resolving an issue through business as usual
 A laboratory technician notices that some of the samples coming from a ward have labels that have not been completed… January 2020
  • Concern involving a student
  • Moving from business as usual into the Standards
 A student nurse notices that some of the medicines in the ward fridge are out of date… January 2020