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COVID-19 update

Please be aware that our office is currently not open to visitors.  Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

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January 2020: The following information is shared to prepare for implementation in summer 2020

Case studies

Categories Excerpt Date
  • Concern involving HR
  • Serious concern requiring Stage 2 investigation
  • Where business as usual has not worked
A junior doctor felt over-worked, and when this had been going on for several months, they did not feel safe to sustain… January 2020
  • Moving from business as usual into the Standards
A cleaner within a hospital has noticed that new cleaning chemicals for the hospital have come in without appropriate… January 2020
  • Handling a concern directly at Stage 2 due to timescales
  • Health and social care setting
  • Using the confidential contact
  • Where business as usual has not worked
  • ‘Masking’ an investigation
A physiotherapist working in a rehab service notices issues with social work assessments for their clients… January 2020
  • Concern involving HR
  • Health and social care setting
  • Using the confidential contact
  • Where business as usual has not worked
A social care worker in an integrated health and social care team raises concerns that staff from across the service are… January 2020
  • Concern involving fraud
  • Concern within a small organisation
  • Primary care concern involving the board
A practice nurse becomes aware that a district nurse is claiming for over-time from the board for hours they are not… January 2020
  • Concern involving agency staff
  • Serious concern requiring Stage 2 investigation
A bank nurse on a care of the elderly ward raised concerns with the bank about the treatment and neglect of patients… January 2020
  • Concern moving from Stage 1 to Stage 2
  • Serious concern requiring Stage 2 investigation
  • Staff feeling vulnerable
An experienced hospital administrator was working in a team of ten, which had significant staff turnover and had to… January 2020
  • Potentially malicious concern
A manager is approached by a nurse who says that they would like to initiate the whistleblowing procedure for concerns… January 2020
  • Moving from business as usual into the Standards
  • Where business as usual has not worked
A nurse was concerned about inadequate staffing levels in the ward… January 2020
  • Resolving an issue through business as usual
A GP practice manager notices that the record for monitoring the medication in the fridge has not been kept up-to-date… January 2020