Case studies

Categories Excerpt Date
  • Concern involving a contractor
  • Concern involving fraud
  • Serious concern requiring Stage 2 investigation
A care assistant working in a surgical ward noticed that the cleaners attended to clean the bathroom off a small ward… January 2020
  • Concern involving agency staff
  • Concern involving fraud
  • Concern within a small organisation
  • Where business as usual has not worked
A locum pharmacist worked for two weeks at a community pharmacy… January 2020
  • Moving from business as usual into the Standards
  • Staff feeling vulnerable
  • Where business as usual has not worked
A support worker regularly attends multi-disciplinary team meetings regarding the care of a patient who they have day-to… January 2020
  • Concern about senior management
  • Concern involving fraud
  • Serious concern requiring Stage 2 investigation
A secretary for a director of a board is concerned that the director has submitted multiple fraudulent expense claims… January 2020
  • Concern involving a volunteer
  • Concern involving HR
  • Serious concern requiring Stage 2 investigation
A volunteer in a children’s ward comes in to read to the children once a week… January 2020
  • Advice from INWO
  • Concern within a small organisation
  • Primary care concern involving the board
  • Using the confidential contact
A dental nurse has concerns that equipment at the surgery isn’t being serviced and maintained appropriately… January 2020
  • Concern involving a contractor
  • Concern within a small organisation
  • Handling a concern directly at Stage 2 due to timescales
  • Moving from business as usual into the Standards
A part-time dental nurse in a dental practice with four dentists feels they are being bullied into working longer hours… January 2020
  • Concern involving HR
  • Serious concern requiring Stage 2 investigation
  • Where business as usual has not worked
A junior doctor felt over-worked, and when this had been going on for several months, they did not feel safe to sustain… January 2020
  • Resolving an issue through business as usual
A GP practice manager notices that the record for monitoring the medication in the fridge has not been kept up-to-date… January 2020
  • Moving from business as usual into the Standards
  • Staff feeling vulnerable
A junior doctor notices that a consultant does not wash their hands between patients… January 2020